Distribution information

Shipping & Delivery

Thank you for visiting our website and choosing our products. To ensure you have a pleasant shopping experience, here is detailed information about shipping and delivery, including shipping options, costs, processing times, and international shipping.

1. Shipping Areas

We offer extensive shipping services, including:

Domestic Shipping: We can ship to most regions across the country, with specifics varying by province.
International Shipping: We provide international shipping services; see the "International Shipping" section for supported countries and regions.
Remote Areas: Additional shipping time and costs may apply for certain remote areas.

2. Shipping Methods

We ship using the following methods, with specific options available at checkout:

Standard Express: Typically delivered within 3-7 business days, suitable for general orders.
Expedited Express: Typically delivered within 1-3 business days, suitable for urgent orders.
Freight Service: For larger or heavier items, we use freight services, with delivery times based on actual conditions.
Pickup Points: In specific cities, you can choose to pick up your order at designated locations; please consult customer service for details.

3. Shipping Costs

Shipping costs vary based on the following factors:

Destination: Shipping costs may differ by region.
Order Weight and Volume: Heavier or larger orders may incur higher shipping fees.
Shipping Method: Different shipping methods (standard, expedited, etc.) will affect costs.
Promotional Offers: During certain periods, we may offer free or discounted shipping; please check our website for announcements.

You can view specific shipping costs and options during checkout.

4. Processing Time

Order processing typically takes 1-3 business days. This includes:

Order Confirmation: Verifying all order details.
Product Inspection: Checking product quality and completeness.
Packaging: Using appropriate materials to protect products during shipping.

During peak seasons (e.g., holidays), processing times may be extended; we appreciate your patience.

5. Delivery Time

Delivery times depend on shipping methods and destinations, typically as follows:

Domestic Standard Express: 3-7 business days
Domestic Expedited Express: 1-3 business days
International Shipping: Typically takes 5-15 business days, with specific times varying by destination.
Holidays and Weekends: Delivery times may be delayed due to public holidays and weekends.

Please note that delivery times do not include processing time.

6. Order Tracking

Once your order is shipped, you will receive an email with tracking numbers and relevant links. You can use this information to track your package in real time and see the latest shipping status.

7. Issues During Shipping

If you encounter any issues during shipping, such as lost or damaged packages, please contact us immediately. We will provide necessary support and assist you in resolving the issue. Please reach out to us in the following situations:

Package has not been delivered on time.
The received item does not match the order.
The package was damaged during transit.

8. International Shipping

For international orders, our services include:

Shipping Options: We offer multiple shipping options for international orders, depending on the destination country.
Customs Duties and Taxes: All international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer and vary by country.
Accurate Address: Please ensure that the address information you provide is accurate to avoid shipping delays or lost packages.
Delivery Time: International shipping typically takes 5-15 business days but may vary due to destination and customs processing times.

9. Return & Refund Policy

For information regarding returns and refunds, please refer to our Return & Refund Policy. Please note that some products may require special handling during returns. For damages incurred during shipping, we will provide full refunds or replacements.